Refund and cancellation policy
Last updated 28 October 2026
Every order is a paid product we distribute for you in Makkah. What you can cancel, and what we refund, depends on how far your order has gone.
1. Before your order is scheduled
While your order’s status is “Order received”, you can cancel it for a full refund.
2. Once it is scheduled or being distributed
Once your order is “Scheduled”, we have started buying its products and arranging its distribution, so it can no longer be cancelled or refunded. If you need to change something, such as the dates, contact us and we’ll do what we can.
3. If we can’t distribute
If we can’t distribute your order as you ordered it, we either distribute it at the next opportunity or refund what wasn’t distributed. You choose.
4. After distribution
Distributed orders can’t be refunded. If something went wrong, such as the place or the quantity, contact us as soon as you can and we’ll look into it.
5. Photos and videos of the distribution
The angle and number of distribution photos and videos depend on the rules in the field. A different angle, or fewer of them, is not a reason for a refund.
6. Gifts
A refund for a gift order goes to the person who paid for it, never to the recipient.
7. How to ask for a refund
Contact us by WhatsApp or from the contact page with your order number. Refunds go back to the card or Apple Pay account you paid with, and how long they take to appear depends on your bank.
Company details
Ghaith Al Khair
- Commercial registration
- XXXXXXXXXX
- VAT number
- 3XXXXXXXXXXXXX3
- Address
- Makkah, Saudi Arabia
- +966 50 000 0000
- support@example.com